Margasoft Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including when you create an account, request a demo, communicate with support, or use the Services. This may include:

• Name, business email address, phone number
• Company name, job title, department
• Account credentials and user profile information
• Billing, invoicing, and payment-related details
• Support requests, communications, and feedback
• Content you upload or submit through the Services (such as reports, survey data, responses, or files), where such content contains personal information

You are responsible for ensuring that any personal information you submit about others is shared lawfully and with appropriate authorization.

1.2 Usage, Device, and Log Data

When you access or use the Services, we automatically collect certain technical and usage information, which may include:

• IP address, browser type, operating system, and device identifiers
• Pages viewed, features used, session duration, and interaction data
• Date and time of access
• Approximate location (such as city or country), inferred from IP address

This information may constitute personal information under applicable data protection laws.

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the Services, improve performance, enhance functionality, analyze usage, and support security.

Cookies may include:

• Essential cookies: required for core functionality and authentication
• Analytics cookies: used to understand usage patterns and improve Services

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services. Where required by law, we rely on appropriate consent mechanisms for non-essential cookies.

1.4 Third-Party Analytics

We may use third-party analytics providers to help us understand how users interact with our Services. These providers may collect usage and device information through cookies or similar technologies. We do not knowingly combine analytics data with direct identifiers unless required for security or operational purposes.

2. How We Use Personal Information

2.1 Purposes of Processing

We use personal information for the following purposes:

• To provide, operate, maintain, and support the Services
• To manage user accounts and authenticate access
• To respond to inquiries, demo requests, and support requests
• To communicate about product updates, service notices, and administrative information
• To send marketing communications where permitted by law and subject to opt-out
• To monitor, prevent, and detect fraud, abuse, or security incidents
• To comply with legal, regulatory, and contractual obligations
• To improve, analyze, and develop our products and Services

2.2 Legal Bases for Processing (Where Applicable)

Where required by applicable data protection laws (including GDPR), we process personal information based on one or more of the following legal bases:

• Performance of a contract
• Our legitimate business interests (such as improving and securing the Services)
• Your consent, where required
• Compliance with legal obligations

3. Data Sharing and Disclosure

3.1 Service Providers and Subprocessors

We may share personal information with trusted third-party service providers who assist us in operating and supporting the Services, including providers of:

• Cloud hosting and infrastructure
• Data storage and security services
• Analytics and monitoring tools
• Email delivery and communication platforms
• Payment processing

These providers are contractually required to protect personal information and use it only for authorized purposes.

3.2 Legal and Regulatory Disclosures

We may disclose personal information if required to do so by law, regulation, legal process, or governmental request, or where disclosure is necessary to protect the rights, security, or integrity of Margasoft, our users, or others.

3.3 Business Transfers

If Margasoft is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

3.4 No Sale of Personal Information

Margasoft does not sell personal information. We do not share personal information for cross-context behavioral advertising as defined under applicable U.S. privacy laws.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption where appropriate, access controls, and continuous monitoring. While we strive to protect your information, no system can be completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• While an account remains active
• To comply with legal, accounting, or regulatory obligations
• To resolve disputes and enforce agreements

When personal information is no longer required, it is deleted, anonymized, or securely archived in accordance with applicable laws.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access personal information we hold about you
• Request correction or deletion of personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

Requests may be submitted using the contact details below. We may require verification of your identity before responding and will handle requests in accordance with applicable legal timelines. We will not discriminate against you for exercising your privacy rights.

7. International Data Transfers

Your personal information may be processed and stored in countries outside your jurisdiction, including the United States. Where required, we rely on appropriate safeguards such as contractual protections to ensure an adequate level of data protection.

8. Children's Privacy

The Services are intended for business users and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Third-Party Links and Integrations

The Services may contain links to or integrations with third-party services. This Privacy Policy does not apply to third-party practices, and we are not responsible for their privacy policies or data handling.

10. Changes to This Policy

Because our privacy practices and privacy law necessarily evolve over time, we reserve the right to revise this Privacy Policy from time to time in our sole discretion, upon notice to you such as by posting updated Privacy Policy on the Site, sending you an email to your account email, or by any other reasonable means. You should periodically review this Privacy Policy to ensure that you are familiar with the most current version. Your continued use of the Site after the Effective Date posted above will constitute your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described in this Privacy Policy, your choices and rights regarding such use, please contact us at: