The word ‘automation’ may invoke fear in some, imagining robots, self-driving cars, and machines able to replace us in the workplace, eventually assigning us to the unemployment line. But that’s not what business process automation is about.
Business Process Automation (BPA) is a process that liberates companies from repetitive tasks and increases productivity with minimal human intervention. BPA concentrates on automating the company’s workflow, allowing employees to tackle more pressing issues. BPA can be an independent enterprise or a part of a business management (BPM) strategy.
Examples of Business Process Automation
Client Management
Managing clients and accounts may become overwhelming for small businesses, which is where BPA software comes in handy. By collecting all information in a central hub, every employee remains up-to-date on the accounts assigned to them and any necessary updates needed. Using software to share files among account members takes unnecessary stress out of the job and decreases the chances of human error.
Customer Support
Interacting with customers is an integral part of any business. With software providing automated responses to customers on common issues, support teams are free to focus their attention elsewhere. BPA can also improve the customer relationship management system (CRM) by automating social media interaction and customer service functions.
Employee Onboarding
Hiring new employees is a structured process involving a series of predictable steps which can also be automated by workflow management software, allowing new employees to get on board relatively quickly.
Advantages of Using Business Process Automation
Using optimal workflow software, industries are better able to serve their clients, thereby gaining a competitive edge.
Here are five advantages of using Business Process Automation:
Save Time
Automation frees employees from manual tasks, increasing their involvement in areas that can add value to the business. Thanks to automation, more can be accomplished in the same period of time.
Decreases workload
BPA software noticeably decreases manual workload, shifting employee attention to areas in which they can best utilize their expertise.
Reduces the Possibility of Human Error
Everybody makes mistakes, that’s just human nature, and although software cannot run all aspects of business, automation can minimize the probability of errors, thereby preventing costly mistakes.
Keeps Team Members on the Same Page
BPA software ensures that the team members involved in a project remain abreast with developments and are aware of future actions required for the successful completion of a project.
Sheds Light on How the Business is Running
Automating the business processes affords a better understanding of your company’s position and where it’s headed, shedding light on possible areas of improvement which might otherwise have gone unnoticed.
BPA allows organizations to make informed business decisions and be more efficient in daily operations. It constantly evolves with advances in technology, offering businesses new opportunities to grow.
About Us
At Margasoft, we build complete BPA solutions to handle tedious manual work, improve efficiency and reduce costs. Whether upgrading your current BPA or implementing a new one from scratch, Margasoft will provide the essential tools to enhance your company’s performance and increase profitability.